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Read article →Processes · 4 min
How a Remote Reception works — step by step
Outsourcing a reception sounds like a big project. In practice it is a clear process in four steps — and after just a few days, everything is up and running.
1. Kick-off & potential analysis
It all starts with getting to know each other: we take a close look at your property — channels, occupancy, typical enquiries and the points where revenue is being left on the table today.
From this we build a clear roadmap: which tasks do we take on, to what extent, and where is the biggest potential?
2. Connect channels & PMS
At the start we get access to all relevant systems — for example PMS, channel manager, booking engine, OTA portals, telephony, email, chat, WhatsApp and any other tools you use.
We analyse your existing setup in detail, review the current processes and build a complete picture of your system landscape. Along the way we identify optimisation potential, clear up open questions and talk through everything that makes your operation special, so we can work efficiently and smoothly from day one.
This step is the foundation of the whole collaboration. Through the structured onboarding we understand not only the technical environment, but also your individual workflows, responsibilities and requirements — without you having to change existing processes or systems.
3. Taking over — in your name
From now on our host team answers enquiries around the clock in your brand and your tone of voice. Guests notice no difference from an in-house reception.
You decide how much we take on: from occasional phone cover to a complete 24/7 reception.
4. Reports & ongoing optimisation
Through a dashboard you see every conversation, response time and key figure in real time. We keep fine-tuning as we go — for more bookings and higher revenue per guest.
Sounds like your property?
Get in touch, no strings attached — we'll show you how your reception runs around the clock from day one.